About the workshop
One brand, one island, done slowly enough to be right
We are an independent service company. No franchise, no call center, no list of fourteen manufacturers on the van door. Sub-Zero built-in refrigeration on Mercer Island is the whole business.
Why the brand list is one line long
Built-in refrigeration is its own trade. A dual-evaporator cabinet with two sealed circuits, a magnetic door catch reading into a control board, and a defrost cycle that behaves differently on every model family has almost nothing in common with a freestanding fridge from a big-box store.
Working one product line means the diagnostic patterns are familiar rather than researched, the failure histories are known, and the van carries the right parts instead of a broad guess at them. It also means we can say no to work we would be learning on.
How the pricing works
The service call is a flat $89. It covers the visit and the full assessment, and if you approve the repair it comes off the invoice in full. You get the repair price before anything is opened up or ordered, and it does not move afterwards unless we find something genuinely different and tell you before touching it.
We are on the road 8:00 am – 8:00 pm, seven days. The phone itself is answered 24/7, so a fault that appears late at night reaches a person rather than a voicemail box, even though the van will not move until the morning.
Parts and labor carry a twelve month warranty, sealed system work included. If a repair we made fails inside that window, we come back and it costs you nothing.
What we do not do
We do not quote repairs over the phone, because a number given before seeing a cabinet is a number designed to be revised on the doorstep. We do not replace control boards to find out whether that was the fault. And we do not move a built-in out of cabinetry before the panels are off and the floor is covered — the cabinetry is usually worth more than the appliance.
What a visit actually looks like
-
Before we arrive
Model and serial number, what the unit is doing, and how long it has been doing it. Half the diagnosis is usually done from that alone, and it decides what goes on the van.
-
On the doorstep
Floor covered, panels off before anything moves. Nothing is pulled out of cabinetry until the surround has been checked and protected.
-
The service call
Cabinet and evaporator temperatures logged, defrost circuit and controls tested, sealed system read under gauges where the symptom calls for it. The flat $89 covers all of it.
-
The number, then the work
A firm price for parts and labor before anything is opened or ordered. If it is not worth repairing you get told that, and you are not charged for the opinion.
-
Before we leave
The cabinet is run back down to its set point and the readings are shown to you. Panels and reveals reset to where they started.
Mercer Island, WA
Independent, and happy to prove it
Ask us what we think a repair is worth before you commit to it. If a unit is genuinely finished we will tell you that too, and you will not be charged for the opinion.