Contact
Two ways in, both of them quick
The phone is fastest — a call before eleven usually gets a slot the same afternoon, and the line is answered 24/7. If it is not urgent, take a slot on the booking page and pick the window that suits you.
In their words
What the island says
4.9 / 51,612 reviews
Both zones had crept up until they read within a degree of each other, which rather defeats the point. Condenser fins behind the lower vent were furred over and a fan bearing was going. Apart again since.
Gus P.
After the floors were refinished the door stopped seating and the whole cabinet frosted over. Out of level, one hinge shimmed wrong. Levelled, re-shimmed, gasket reseated. Dry all through a muggy June.
Meiling C.
Door alarm going all evening with the door plainly shut. Living this near the water, I blamed the damp. The gasket had lost its magnet strip along the hinge edge, so it looked perfect and sealed nothing.
Hana T.
Book a visit
Take a slot on the island round
Booking runs through one page rather than a mailbox, so the time you pick is the time that is held. Nothing about your kitchen is stored on this site.
- Coverage
- Mercer Island, WA 98040 — all four quadrants of the island
- Hours
- 8:00 am – 8:00 pm, seven days
- Phone answered
- 24/7
- Service call
- $89 flat, credited against an approved repair
- Warranty
- 12 months, parts and labor
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Pick a slot
The booking page shows the real calendar for the island round. Choose the window that suits and it is held straight away.
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Tell us the cabinet
Model and serial number off the plate inside the cabinet, plus what the unit is doing. Half the diagnosis is usually done from that alone, and it decides what goes on the van.
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We arrive and read it properly
Temperatures logged, defrost circuit and controls tested, gauges on the sealed system where the symptom calls for it. The $89 service call covers all of it and comes off the invoice in full if you approve the repair.
The crew works 8:00 am – 8:00 pm, seven days. The phone is answered 24/7, so if the cabinet is above 42°F right now, call instead — that one is time sensitive and should not wait for a booking slot.