Sub-Zero · Mercer Island
Freezer Repair
Freezer drawers and full-height freezer columns that will not hold temperature, frost over between defrosts, or short-cycle without ever pulling the cabinet down.
What owners describe on the phone
If one of these sounds like your unit, it is the right page; if none does, describe it in your own words when you call.
- 01 Display reads 0°F but the ice cream is soft and packaged food has gone slack
- 02 Heavy frost back on the evaporator cover within a week of a manual defrost
- 03 Freezer drawer dragging on its rails or freezing itself shut along the gasket
- 04 Unit cycling on and off every few minutes with an audible click near the controls
What it comes to
The bands freezer work usually falls into
The $89 visit pays for the trip over and a full diagnosis, and it is taken off the repair bill when you say yes to the work.
A band is a range because one fault turns up at different sizes on different cabinets. Yours gets a single price once the fault is found, before a part is fitted or ordered; the list below is only so you know roughly where you stand before the phone call.
- Evaporator or condenser fan motor
- $310–$730
- Defrost heater, thermostat or sensor
- $270–$610
- Door gasket or seal replacement
- $290–$690
- Compressor or sealed-system repair
- $1,330–$3,010
How an island visit runs
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On the phone
Model, serial number, what the display reads and how long it has read it. On an island those answers decide what crosses I-90 with us, so we ask them properly rather than quickly.
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At the door
Floor protected before anything moves. A panel-ready unit is only drawn out of its cabinetry once the surround has been looked at and covered.
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The diagnosis
Each zone probed against its display, the condenser and fans checked, the sealed system read on gauges when the symptom points there. The $89 visit pays for all of it.
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A price, then the repair
You hear the repair price once the fault is found and before a part is fitted or ordered. If the unit is not worth repairing, that is said plainly at the same point.
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Before we leave
The unit is left running down toward its set point and the readings are shown to you. Panels and reveals go back where they were.
In their words
What the island says
4.9 / 51,266 reviews
Frost was back on the evaporator cover a week after we defrosted by hand. Twice. He read the circuit instead of swapping parts: terminator open, sensor well out. No frost since.
Bill & Nora F.
Freezer drawer froze itself shut all winter. He traced it to a cracked drain heater, not the gasket I had been told to expect. Two hours, one part, done.
Raj P.
The display insisted on zero while the ice cream went soft. He put his own probes in and pinned it on a drifting thermistor and a slow fan. Two trips for the part, but the readings agree now.
Curtis L.
Mercer Island, WA
Freezer trouble on Mercer Island?
Ring with the model number and what the unit is doing, or pick a window online. The $89 visit is taken off an approved repair, and you hear the repair price before any part goes in.
Island visits 8:00 am – 8:00 pm, seven days · the line rings through 24/7