Sub-Zero · Mercer Island
Freezer Repair
Freezer drawers and full-height freezer columns that will not hold temperature, frost over between defrosts, or short-cycle without ever pulling the cabinet down.
What people call us about
If one of these is close to what your unit is doing, we have seen it this month on the island.
- 01 Display reads 0°F but the ice cream is soft and packaged food has gone slack
- 02 Heavy frost back on the evaporator cover within a week of a manual defrost
- 03 Freezer drawer dragging on its rails or freezing itself shut along the gasket
- 04 Unit cycling on and off every few minutes with an audible click near the controls
How the visit runs
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Before we arrive
Model and serial number, what the unit is doing, and how long it has been doing it. Half the diagnosis is usually done from that alone, and it decides what goes on the van.
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On the doorstep
Floor covered, panels off before anything moves. Nothing is pulled out of cabinetry until the surround has been checked and protected.
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The service call
Cabinet and evaporator temperatures logged, defrost circuit and controls tested, sealed system read under gauges where the symptom calls for it. The flat $89 covers all of it.
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The number, then the work
A firm price for parts and labor before anything is opened or ordered. If it is not worth repairing you get told that, and you are not charged for the opinion.
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Before we leave
The cabinet is run back down to its set point and the readings are shown to you. Panels and reveals reset to where they started.
In their words
What the island says
4.9 / 51,266 reviews
Frost was back on the evaporator cover a week after we defrosted by hand. Twice. He read the circuit instead of swapping parts: terminator open, sensor well out. No frost since.
Bill & Nora F.
Freezer drawer froze itself shut all winter. He traced it to a cracked drain heater, not the gasket I had been told to expect. Two hours, one part, done.
Raj P.
The display insisted on zero while the ice cream went soft. He put his own probes in and pinned it on a drifting thermistor and a slow fan. Two trips for the part, but the readings agree now.
Curtis L.
Mercer Island, WA
Freezer trouble on Mercer Island?
Take a slot online or call it in with the model number and what the unit is doing. Flat $89 service call, credited in full against an approved repair, and the repair price is agreed before anything is opened up.