Sub-Zero · Mercer Island
Refrigerator Repair
Built-in and integrated Sub-Zero refrigerators: sealed system, evaporator and defrost circuit, control boards, door seals and the panel-ready cabinetry they sit in.
What people call us about
If one of these is close to what your unit is doing, we have seen it this month on the island.
- 01 Fresh food side has crept up to around 50°F while the freezer is still rock hard
- 02 Compressor runs more or less constantly and the cabinet never quite reaches the set point
- 03 Water pooling under the crisper drawers, or a sheet of ice forming on the rear wall
- 04 Door alarm keeps sounding even though the door is shut and the gasket looks intact
How the visit runs
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Before we arrive
Model and serial number, what the unit is doing, and how long it has been doing it. Half the diagnosis is usually done from that alone, and it decides what goes on the van.
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On the doorstep
Floor covered, panels off before anything moves. Nothing is pulled out of cabinetry until the surround has been checked and protected.
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The service call
Cabinet and evaporator temperatures logged, defrost circuit and controls tested, sealed system read under gauges where the symptom calls for it. The flat $89 covers all of it.
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The number, then the work
A firm price for parts and labor before anything is opened or ordered. If it is not worth repairing you get told that, and you are not charged for the opinion.
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Before we leave
The cabinet is run back down to its set point and the readings are shown to you. Panels and reveals reset to where they started.
In their words
What the island says
5.0 / 5555 reviews
Second opinion after another shop quoted a whole sealed system. It was a defrost heater and a thermistor — a tenth of the price, and steady for eight months now.
Peter H.
Door alarm going all evening with the door plainly shut. Living this near the water, I blamed the damp. The gasket had lost its magnet strip along the hinge edge, so it looked perfect and sealed nothing.
Hana T.
Quiet, tidy, and the number he gave at the door was the number on the invoice. He showed me the temperature log before leaving so I could see it had come back down.
Colleen A.
Mercer Island, WA
Refrigerator trouble on Mercer Island?
Take a slot online or call it in with the model number and what the unit is doing. Flat $89 service call, credited in full against an approved repair, and the repair price is agreed before anything is opened up.